InPhase
Feedback app | InPhase
This curricula offers a comprehensive introduction to using the Feedback app within InPhase. Designed for users involved in service improvement, governance, or quality assurance, it helps you understand how to capture, manage, and analyse feedback records. As additional courses are released, the curricula will continue to develop your confidence in using the app.
Curriculum content
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In this course, we're going to explore the reporting features available in the Feedback app. You'll learn how to access weekly and periodic reports, track open and overdue feedback, monitor Ombudsman referrals, and understand response rates—all using configurable dashboards. 5 - 6 mins Learning objectives: ü View weekly and periodic reports ü Use slicers to filter visualizations ü Track open, overdue, and referred records ü Review feedback-linked actions ü Monitor response rates
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In this course, we're going to explore the InPhase Feedback app. We'll provide an overview focusing on how to collect, manage, and report on feedback effectively. 4 - 5 mins Learning objectives: ü Submit new feedback via link or QR code ü Understand incognito access for non-users ü Navigate limitations within the questionnaire ü Manage and report on received feedback
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In this course, you will see how to access the app, where to log a feedback record and explore the key sections of the Feedback Hub. 3 - 4 mins Learning objectives: ü Access the Feedback app ü Log a new feedback record ü Understand the Feedback Hub layout ü Use search and reporting tools
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In this course, we're going to explore how to log a new piece of feedback using the Feedback Questionnaire in InPhase. This dynamic form adapts to your answers and makes it easy to capture only the information that's relevant, whether you're logging a complaint, compliment, or general feedback. 6 - 8 mins Learning objectives: ü Complete the feedback questionnaire ü Navigation and filters ü Understand dynamic form behavior ü Submit the feedback record
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In this course, we're going to explore how to manage feedback records in "InPhase" using the Feedback Oversight page. You'll learn how to filter and view feedback, link records, add actions or documents, and navigate the options available to you, based on how your organization has configured the system. 4 - 5 mins Learning objectives: ü Access the Feedback Oversight page ü Understand the three views ü Filter and view records ü Link feedback to other records ü Add actions and documents